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CONTRACT MANAGEMENT
Negotiate pricing terms and payment schemes
Agree minimum staff levels and certified skillsets
Visibility and performance reporting of outsourced security systems
Client audit rights of outsourced service
Agree terms for change management and infrastrure changes
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PARTNER SELECTION
Evaluation and comparison of providers
Recommend strengths and weaknesses in managed service partners
Review product offering, technology and corporate roadmap
Consider staff, performance, guarantees, history
Investigate financialposition and posibility of impending mergers
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SERVICE LEVEL AGREEMENTS
Negotiate Service Level agreements
Monitor Third Party Managed Service for compliance and performance
Formal mechanisms to address change
Framework for managing relationships
Technology refresh management
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DUE DILIGENCE
Examine business interests, commercial track record and reputation of partners
Evaluate status of potential acquisitions and mergers
Ensure that the key strengths and weaknesses of the opportunity are determined quickly
Identify any motives or hidden agendas
World-class experience of technology and technology ventures
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